Information about maintenance and who to contact in case of inquiries

Cleaning

A roof window demands very little maintenance - just the ordinary cleaning of the pane and a yearly re-lacquering of the wood if installed in rooms with a high level of humidity.

The roof window rotates 165 degrees to facilitate easy cleaning of the external pane.

You can also clean the wood with hot soapy water, but please note that frequent cleaning may increase the need for re-lacquering the wood.

Maintenance

There is only little maintenance on a roof window, but to ensure proper function and long durability we recommend that you do the following on an annual basis:

  • Re-lacquer the window. The need for re-lacquering depends on the humidity in the room. You can use any type of water-based lacquer - please make sure it is applied evenly.
  • Grease the centre hinges to ensure a smooth rotation of the window
  • Clean around the gutters on the window to ensure a free flow of rainwater around the window 

Claims

Due to the thorough testing and the quality checking procedures, we have only very few claims on our products. If you do experience a problem with the quality of your roof window, please contact the store, where you bought the products. They will be able to help you.

Before contacting the store, we recommend that you check through our Frequently Asked Questions as you might find the answer to your problem there.