FAQs about roller shutters

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How do I install my roller shutter?: Please consult our photo series showing the entire installation process in the Installing the roller shutter section
My roller shutter does not work. What should I do?: We first of all recommend that you look at the installation images showing how to install the roller shutter on this web site. Please follow the images carefully and then test the roller shutter again. If the roller shutter does still not work, please contact your point of purchase.
What are the smal black rubber pieces? What are they for?: The small black rubber pieces should be put on the drilled holes before use the screws. This will ensure watertightness and the fixture of the screws.
May I drill holes in my window flashing to install the roller shutter?: No, you should never drill holes in your window flashing as this will cause your window to leak. However, you do not need to as the roller shutter is designed to be installed without drilling holes in you flashing.
Is the roller shutter compliant to EU directives?: Yes, the roller shutter is compliant to applicable EU directives.
What guarantee do I have on my roller shutter?: There is a 10 year guarantee on the roller shutter.
Can I buy a made-to-measure roller shutter?: No, but this is also not necessary as roof windows are not available made-to-measure.
Can the roller shutter cause my window to leak?: No, if your roller shutter is correctly installed, it has no effect on the window performance.
Can I open the window while using the roller shutter?: Yes, you can have the window open and use the roller shutter at the same time. This ensures that you can ventilate and protect you room against the sun at the same time.
What advantages can I get from a roller shutter?: A roller shutter provides excellent protection from number of things. First of all it can be used as sun protection - partly, but it can also provide complete blackout effect. Secondly, the roller helps to reduce noise from the rain or from the street. Thirdly, the roller shutter protect against the heat from the sun in the summer and help keep the heat inside in the winter. Finally, the roller shutter protects against burglary.
How do I find the correct size of roller shutter?: The codes for roller shutter sizes are identical to those of the roof windows and flashings. Therefore if you have a roof window in size M4A you will also need a roller shutter in size M4A. If you are not sure of your window size, please take a look at the metal plate on the top inside of the sash on your roof window.
What kind of roller shutters are available for my roof window?: We have an electrical roller shutter available for your roof window. The electrical roller shutter is easy to buy as the roller shutter and the electrical opener are both available in one box.
I have no electricity near my window. Can I operate the roller shutter manually?: No, the roller shutter needs electricity. We suggest you get a professional to install a power supply first.
How do I install my roller shutter?: Please consult our photo series showing the entire installation process in the Installing the roller shutter section
My roller shutter does not work. What should I do?: We first of all recommend that you look at the installation images showing how to install the roller shutter on this web site. Please follow the images carefully and then test the roller shutter again. If the roller shutter does still not work, please contact your point of purchase.
What are the smal black rubber pieces? What are they for?: The small black rubber pieces should be put on the drilled holes before use the screws. This will ensure watertightness and the fixture of the screws.
May I drill holes in my window flashing to install the roller shutter?: No, you should never drill holes in your window flashing as this will cause your window to leak. However, you do not need to as the roller shutter is designed to be installed without drilling holes in you flashing.
Is the roller shutter compliant to EU directives?: Yes, the roller shutter is compliant to applicable EU directives.
What guarantee do I have on my roller shutter?: There is a 10 year guarantee on the roller shutter.
Can I buy a made-to-measure roller shutter?: No, but this is also not necessary as roof windows are not available made-to-measure.
Can the roller shutter cause my window to leak?: No, if your roller shutter is correctly installed, it has no effect on the window performance.
Can I open the window while using the roller shutter?: Yes, you can have the window open and use the roller shutter at the same time. This ensures that you can ventilate and protect you room against the sun at the same time.
What advantages can I get from a roller shutter?: A roller shutter provides excellent protection from number of things. First of all it can be used as sun protection - partly, but it can also provide complete blackout effect. Secondly, the roller helps to reduce noise from the rain or from the street. Thirdly, the roller shutter protect against the heat from the sun in the summer and help keep the heat inside in the winter. Finally, the roller shutter protects against burglary.
How do I find the correct size of roller shutter?: The codes for roller shutter sizes are identical to those of the roof windows and flashings. Therefore if you have a roof window in size M4A you will also need a roller shutter in size M4A. If you are not sure of your window size, please take a look at the metal plate on the top inside of the sash on your roof window.
What kind of roller shutters are available for my roof window?: We have an electrical roller shutter available for your roof window. The electrical roller shutter is easy to buy as the roller shutter and the electrical opener are both available in one box.
Can I have both an interior blind and a roller shutter?: Yes, you can easily have a blackout blind or roller blind on the inside and a roller shutter on the outside. This is very much recommended as the interior blind protects against the sunlight, whereas the roller shutter protects against heat, noise and burglary.